What’s the deal with garbage Xbox controller hardware?

I had to return a controller because a button wasn’t responding. My replacement controller arrived. Straight out of the box, it reports LB as being permanently activated, and I can’t even navigate the menu system with it, as the D-sticks and buttons don’t respond correctly.

So now I’m sending back the replacement of the replacement, but Amazon won’t issue another replacement.

So I will have to buy another somewhere else, and hope that Amazon eventually give me my money back.

The main issue though, is this is about the 4th Xbox controller I’ve had that has had problems.

Is this common? Are there any alternative controllers I can get instead?