I am not an American, but my father and my siblings were born and lived in the USA. I have visited the country a number of times. I have spent time in Virginia, notably Lexington, which is about 70 miles away from Charlottesville, the town that has been tragically in the news this past week. While I donât have the level of connection to the place that a United States citizen has, I do watch with interest and feel that I have at least some level of understanding of the American psyche.
From my perspective, what I saw in Charlottesville was a collection of white men who have been radicalised to the point of fanaticism and enabled by political leadership to intimidate and strike fear in others to their own ends. In a modern country it should never be reasonable for civilians to put on body armour and walk the streets with automatic machine guns. Carrying Nazi flags, performing Nazi salutes, and walking with burning torches1 echoes many sad and inglorious historical moments, from Hitler and WW2 to the KKK and acceptance of slavery (and the power imbalance in favour of white people that that confers).
I can only imagine what would have happened if non-white people had walked the streets similarly armed and garbed. I think there would have been an even more extreme response; which in itself highlights a level of underlying, unspoken racism that permeates the culture. I can’t help but think that if roles were reversed, and it were black people carrying machine guns in the street, that it would be seen as an uprising. Based on recent US police behaviour it might also have been possible the police would have been willing to shoot to kill.
Next we have the horrible situation of a young man driving a car at speed into a laneway filled with people. Such behaviour cannot be condoned and the fact that some are attempting to mount excuses and justifications is frightening in itself, particularly if they believe their own professions. That was an act of terrorism, fuelled by hate, which i assume was itself fuelled by the fear of losing power and relevance in society. As far as I can tell, that man, and his equivalents, are fearful that their position in the world is being disrupted and their reactionary response is to imbibe hate and act with extreme prejudice.
As for the President, I am of the view that he has incited and encouraged this vein of hate, then turned a blind eye to the subsequent despicable actions of his acolytes. It took him three days to speak out against the actions (via a prepared speech), and then a day later he couldnât live with that being his official position so he backtracked, showing his true colours. That he should be President of the USA is an entirely strange and sad situation.
A key reason (but not the root cause) for this uprising is said to be in honour and respect of General Lee, a man of regard for Southerners. Yet times change, and who we should and do venerate must also change. The problem is, enacting that change means rebalancing the power relationship amongst the citizens of the United States, and particularly the South. As a result those threatened most by such change2 and who are most at risk of ‘losing’ as a result of any rebalancing are lashing out with extreme aggression in a sad and sorry attempt to maintain the status quo.
Change will happen. The clock cannot be turned back. Time and culture moves ever forward, even though this Charlottesville incident represents a step back. In the end I believe the tide of change will win out. I genuinely hope that tide brings equivalency to all citizens of the United States, irrespective of the colour of their skin, and that peace wins out.
Albeit tiki torches that look like they were bought at Lowe's and probably made in China. ↩
The corner of the internet that I inhabit has been up in arms about yet another app, Ulysses, switching to a subscription-based pricing model. From the perspective of the developers trying to build a successful business this probably makes a lot of sense. The business analyst in me applauds them for finding an approach that will smooth revenue flows and help fund future development.
But changes like this can have unintended, or at least unforeseen, consequences. To my mind, the key question is how many users will switch over to this model? The developers may discover the addressable market shrinks considerably as their app will suddenly have a lot less appeal to hobbyists who are not earning revenue through their use of the app. They will probably sell subscriptions to authors and professional bloggers, but will that offset the losses? Did the developers truly understand the size of the market who would be willing to play for on-going use of the software?
User Centricity
I fear that developers are not taking a user-centric view to the subscription conundrum. Subscription revenue no doubt looks great in spreadsheet models with its recurring revenue. However, let’s apply the ‘job to be done’ approach to this issue, from the perspective of the end-user. I suggest that the job to be done is to provide a mechanism that will let me take notes that are ubiquitously available, and write occasional blog posts to be published to Wordpress. Boiled down further, the job to be done is text editing and organising.
So my choice is not to subscribe to Ulysses or not. My choices range from open source text editors, to Apple Notes, to a word processor, or an alternative subscription-based product. If I didn’t want to blog, I could get by with a paper notebook and a pen.
It also creates a further issue in that it will reduce the likelihood that I will bounce between a number of apps. Up until now, I had decided to use Ulysses for blogging, Bear for notes, Scrivener for work reports, and DEVONThink for research and storage. I’ve paid for all of these apps.
With subscriptions becoming more prevalent, I will have to reduce my app consumption because I don’t want to be on the hook every month for apps that I may not use. I don’t want to reduce my personal free cash flow by paying a swathe of subscriptions, particularly for apps that are essentially supporting a hobby that generates no income. I will become more selective in my software choice. My overall long-term expenditure on software may decline. If many users have the same opinion, then the overall market activity is going to decline. The outcome becomes worse for all developers.
As I said earlier, unintended consequences.
My Choice
This whole subscription brouhaha has led me to review my note-taking writing structure, and I’ve decided to rely on another subscription app I pay for, Bear. Those developers charge less for a very similar product, and they were up-front about the software being subscription-based from the outset. In my opinion, Bear has a nicer look and better reflects Markdown styles. The only thing I lose is direct-to-blog publishing. However, I can pretty easily copy or export text in Markdown or HTML, both of which can be directly pasted into the Wordpress CMS.
By choosing another subscription-based product, I demonstrate that I’m not entirely against recurring costs. But if I can have one recurring cost rather than two, then I’m all for that.
My situation is a real-world example of user-side app rationalisation that I think is likely to occur at scale, with the onset of subscription pricing.
Opened my Lego case for the first time in 30 years. Last thing I built still in there. #timecapsule #lego #masterbuilder
Wouldn’t eat lasagne but was happy to smash the yoghurt himself.
Trying to run a business without useful and accurate performance information is like trying to drive a car without a speedometer. Sure, you will be able to guesstimate how fast you are going, and sometimes youâll even get it right. You might even get away with a bit of speeding! Most of the time though, you will be driving at the wrong speed. You will either not be taking full advantage of the carâs performance or youâll get a speeding ticket.
In a business sense, running a company without timely and accurate performance reporting may deliver occasional success, but itâs not a recipe for long-term sustainability. A lack of insightful reports detailing costs, sales, productivity and profitability generated through effective data capture at the source is likely to result in a lack of insight about what is critical to the companyâs success.
Costs and Pricing
Production costs and pricing can be deceptive. Clearly, a firm must ensure ensure that the price they charge the customer accounts for the costs of the people and equipment directly involved in the production process. That price, however, also needs to have a sufficient margin attached to it such that it encompasses a share of all other cost overhead of the business, from rent and electricity, to paying for accounting and staff training. Furthermore, it has to incorporate a profit margin that will enable the business to retain some earnings for future investment and deliver a dividend to the investors/owners. Suddenly, the per unit price being charged needs to be much higher than may have initially been thought.
Without accurate information it can be easy to lose track of how effective this balance between price and cost is. Cross-subsidisation of profits across activities and products is another challenge. Soon enough, it can be almost impossible to understand what profit is being generated from each element of work. This can result in a situation occurring where both people and machinery are busy but the company loses money anyway. To avoid this frustrating eventuality, a business needs to ensure it is capturing and collating business information that will generate alerts at the time such a situation arises. Otherwise the problem will remain hidden and by the time it is discovered it will be too late to react with impact. Now the business is chasing its tail with the next piece of work not only having to cover all the standard costs but also make up for the losses incurred by the earlier work.
Identify Issues at the Source
If problems are only identified when complete revenue and expenditure figures are entered and aggregated within end of month financial reports, it is too late. Management needs to stay ahead of the game. A good manager needs to ensure that the business is capturing information throughout the production process, and that this information is able to deliver insights about the productivity, performance and profitability of its activities at any point in time.
Just as the job of a carâs speedometer is to provide real-time feedback, a business also needs to be able to read and react to its own (as close to) real-time performance. Without this structure the business is not being put in the best position to succeed, irrespective of any other activities underway.
Spotted the office plaque of my old school friend.
Haircut, check. 18 month vaccination, check. Not one cry during the jabs. Check!
Entropy is the loss of energy in a system to the point that it is no longer available for doing mechanical work. It is the reversion to mean; natureâs effort to return everything to stasis.
Entropy is occurring everywhere, all around us. It is a fact of our life. Companies are fighting entropy as well. Without concerted effort and capital being invested, and ensuring there is talent deployed throughout all levels of the business, the expectation is they will wither and die. People working within companies are also fighting their own entropic decline. Over time, people get bored, burnt out or generally lose interest in their job, which can lead to a decline in performance.
To fight entropy in business you need new inputs of energy. This can come from bringing new employees into the firm, who have new ideas and ways of thinking that can jolt the business and offer new opportunities. The business can find new products and markets and establish challenging goals to feed motivation and drive performance. Another option is investing in business improvement and better systems to automate work, thereby transferring the risk of entropy to machines and information technology, and away from individuals.
The laws of nature define that entropy cannot be defeated, but we as humans have become very adept at fighting it. Within companies, the fight against entropy also rages, and its the job of the board and management to set a direction and focus effort towards initiatives that will motivate the organisation to continue to battle to keep it at bay. The problem is that entropy is incessant. Companies need to continually guard against its debilitating effects, or suffer the inevitable consequence of decline.
So as an experiment, I have enabled comments for the site. I’m not totally convinced that it’s a good idea, and fear that managing spam may outweigh any possible benefits. Nevertheless, in true scientific fashion, let’s run the experiment.
My lovely wife took a humorous photo of our son having a babyccino, a classic drink in Australian coffee shops these days, purpose designed for the little ones.
The photo was super-cute and funny in its own right, but I couldnât resist turning it into an image macro meme. I like to think it makes a funny photo into something just a little better.
I was looking at my current CV a few days ago which still exists as a Word document based upon a custom design I cooked up about 15 years ago. Since it’s creation I’ve just continued to add to and tweak the design rather than build a new document. This ‘lazy man’ approach has been made easier by not actually moving jobs very often. Turns out, staying put has some advantages!
My CV, though, was an artefact of a paper-based era. I wanted to have something that was more dynamic, and a little more design-oriented that could offer some visual queues about the relevant stages of my career to date.
The de facto place for online CVs in the work world that I occupy is LinkedIn, so of course I keep my record of employment there. It’s where recruiters, acquaintances and stickybeakers all go to check out your professional bonafides. The cold hard truth is, however, that LinkedIn is just another social network funded by venture capital that is leveraging your information and privacy to sell advertising and ‘premium’ memberships. So if I’m promoting myself, I also want to be able to do that on a site which I own and control completely, and that isn’t using my information to make money for others.
So Day One has become the next software application to adopt a subscription pricing model. This app developer has monkeyed around with its price/product offering for some time, and Day One has always been towards the expensive end of the curve for what could harshly be described as a glorified text editor. I guess it was inevitable they would ultimately end up converting to a subscription model in an effort to smooth revenue flow. Currently the developer is stating it will continue to support the current app and won’t force a move to the subscription version, but there is no doubt the first foot has fallen. At some point, I’m sure the other shoe will drop and it will be subscription or bust!
I’m not against subscription-based business models for software. I pay subscription fees for YNAB, Setapp, 1Password, Fastmail, Headspace, and maybe some others. I am willing to pay for software that I use and enjoy, and that satisfies my own price/value decision matrix.
Day One’s announced subscription seems expensive, especially when converted to Australian dollars. Expensive enough that rather than happily paying to carry on with an app I have used for more than 4 years, I am instead casting around for alternatives. The best and most immediate alternative I can see is to move my journaling to Ulysses. I’ve found a Workflow, ah, workflow that auto-populates date, time and location into a neat header box so the journal entry has a basic level of context. What I would lose from Day One is the pretty and additional metadata and the journaling-specific user interface. Photo import can be replicated, albeit perhaps not quite as seamlessly. The major problem with Ulysses is that it just doesn’t feel like a journaling app - at least not yet. Maybe I would get used to it in that context with time?
As mentioned, I’ve used Day One consistently for four years, and it has gained enough of a mental grip on me that I might miss it were I to migrate. Still, there is a limit to the number of subscriptions my budget can handle. When I have other, fully paid apps just waiting to be used, it becomes difficult to justify paying yet more money on an on-going basis.
I’m probably still on the fence right now, but Ulysses may be taking the lead…
I consider the two fundamental resources in work planning to be:
The calendar
The to-do list
The calendar represents the hard landscape: events that are non-negotiable, time-based and require you to be doing a certain thing, at a certain time, at a certain place, possibly with another certain person. If it’s in the calendar, it’s a certainty. Calendar entries are commitments to yourself and possibly others.
The to-do list is used to track tasks needed to be done to move the ball forward. The list is potentially filled with a lot of items that may not necessarily be linked with one another. They are commitments to yourself, but they are not tied to being done at a particular time and donât generally require the involvement of others. I use OmniFocus for managing my task list, but it really doesn’t matter what is used, as long as there is a trusted location to track everything to be done.
As a general rule, Iâm not a fan of putting tasks onto calendars. I think they are two distinctly different things that should exist in their own dedicated spaces. However, like any good rule, there are times when this rule should be broken.
Leveraging multiple calendars
The beauty of using modern electronic calendar systems is they support multiple calendars. The classic and most obvious application of this is creating seperate work and home calendars. In addition to these staples, however, it can be helpful to create a weekly plan calendar.
Each calendar’s visibility can be toggled on and off, depending on the needs of the moment.
Using the weekly plan calendar can facilitate the addition of tasks onto a calendar view without gunking up your regular calendars that represent real physical events and commitments. This leads to the next step: time blocking and setting commitments for your future self.
Time blocking
The purpose of time blocking is to help establish a plan for a forthcoming period of time and build accountability for your time. The idea is to create work sessions that are linked directly to items on your task list. Transferring tasks to a calendar and applying estimated timeframes in the form of a timed calendar entry can help build a visual map of work to be done. Visualisation is a great tool to help identify whether your to-do list is realistically achievable in the time available. It can also help enforce urgency by indicating how potentially little time is available for meaningful work. Finally, it can be a reward system. If you get ahead of your schedule, you’ve earned yourself some relaxation time, safe in the knowledge that you aren’t falling behind!
My approach
I generally reserve the time blocking approach for when I have a lot going on, and I’m starting to feel overwhelmed by it all. Ideally, at the start of the work week I will set aside half an hour, and look at my calendar of commitments. These are the scheduled events with other people that are locked in (usually weeks in advance) and that I need to fit all my other work around.
The next step is identifying the tasks that represent the ‘big rocks’ that I need to progress. What projects need to move forward this week? What are the tasks that need large sessions of time to get into a flow?1
Once I understand what time slots I have available for task-based work, I start creating related events on my weekly plan calendar, filling my days more completely. I need to take some care here though. I’m not an automaton, so it is important not to schedule every last minute of time. Doing that is just setting myself up to fail. In any week, unexpected things are bound to arise and time will be needed for this stuff, in addition to the general administrative tasks of email, communications, management issues, and so on.
With the weekly plan calendar populated and tessellated with my other calendars, I end up with a clear picture of my work week. At any point of time I know what I can and should be working on. I know that if I stick to the plan I set for myself, I will be closer to my goals at the end of the week than I was at the beginning. It’s a practical approach to personal accountability.
The overhead of doing this planning is not always worth the effort, but when lots is happening and it feels like control is being lost, this is a great way to reassert your plans and ensure that the important is not being overwhelmed by the urgent.
Writing is a great example of this - you can't really do it for 30 minutes here and there; you need a solid chunk of several hours. ↩
I’ve decided to go all-in with Ulysses for my writing. I’ve been a Scrivener user for the longest time, but writing in Markdown is now more relevant to me than rich text, and Ulysses makes writing in this format easy and enjoyable. Ulysses' iCloud sync is also much less annoying than Scrivener’s modal Dropbox sync.
In the aftermath of Apple’s WWDC conference and an almost unprecedented number of new pieces of hardware have been released at what is theoretically a software development conference, I get to do some imaginary shopping.
For the past 18 months, Apple’s hardware lineup has been so out of date (except for iPhone, of course) that I’ve not even wanted to buy anything with imaginary money. They’ve righted the ship now, but in doing so are almost listing to the other side. Now it’s so difficult to identify the perfect device, I’m paralysed by choice.1
macOS
With regard to the Mac lineup, the 5K iMacs with P3 panels and Kaby Lake processors represent the first time I’ve been tempted by a desktop computer in about a decade. Combining this with extended iPad use as a mobile platform could actually work, come iOS 11.
But laptops are still the most flexible option. The MacBook (Adorable) is becoming competitive and is so diminutive, but it is still hamstrung by having a single port and when stacking price against performance, perhaps a MacBook Pro is the better option. The MacBook (Escape) is probably the pick here. Touchbar seems like a dead end that the market nor developers are excited by. Yet only the Touchbar models have TouchID which is a useful feature.
So, in terms of macOS, the most sensible use for my imaginary money is to keep it in my pocket and instead wander over to the iOS table, and see if this is an easier decision. My existing 2013 MacBook Pro has a few more years left in it, anyway.
iOS
This is the Apple cash cow platform, so what have they got to sell me? In terms of iPhones, I’m not even looking. Work provides me with an iPhone SE which is a form factor I quite like for basic tasks, and I’m not about to absorb another phone contract. Anyway, this is not an iPhone release event, so let’s move to iPad.
iPad
I’ve been a believer in iPad since it was released and I put in my pre-order as soon as the online store switched to pre-sale. I’ve been wanting to upgrade my iPad Air, and the first compelling reason to do that was the iPad Pro 12.9" (1st gen). But then the iPad Pro 9.7" was released and everything got out of sync with what model had what features. I knew the sensible thing to do was wait for the next revision.
My waiting has paid off, because these are the devices I’ve dreamed of. Beautiful 120Hz ProMotion displays, accelerated Pencil sampling and come iOS 11, proper support for multitasking. Yes, I want one! But which one? The 10.5" looks to be everything I could want, until I realise it doesn’t support two full screen iPad apps side-by-side. One of them has to use the iPhone view controller. That does not fit with my productivity needs.
So it looks like it falls to the iPad Pro 12.9 (2nd gen). This has all the power I want, but I will be trading off couch comfort. Where is my Goldilocks iPad?!
Missing the four quadrant product matrix
When Steve Jobs returned to Apple and started its turnaround, one of the first things he did was rationalise the product line down to a four quadrant matrix. It was simple: on one axis, professionalconsumer, on the other axis, laptopdesktop. Here was enough breathing room between each of the specs and the prices of these machines that it became quite easy to choose which was for you.
Now, as Apple’s product line expands, they have a much larger matrix. This has resulted in overlaps across price, capability and function. Is the iPad a suitable laptop replacement; or is a laptop a necessary complement to an iPhone?
With my imaginary money, I think my decision is to keep my MacBook Pro and replace my ageing iPad Air with an iPad Pro 12.9". That should be enough to keep me going for the next year or two, at which point solving the computer problem will be a more pressing problem which I hope, by that time, has a more apparent solution.
They have become a perfect example of the theory of paradox of choice. ↩
A good tradesman values his tools, and generally has a preference for one piece of equipment over another.
In my trade, the computer I use is my primary tool. My tool of choice is a Mac. I am able to be so much more productive on a Mac because itâs the tool I know inside out. Over years I have customised how the operating system works, added on various tools, and generally made it work even better for me than it does out of the box.
Unfortunately, in my organisation Windows remains king. My employer doesnât have a formalised Bring Your Own Device policy, but at least in recent years they have made WiFi available for staff, although it is firewalled from the main networks.
Corporate IT versus innovation
Employees are assigned Windows-based equipment to staff, and only company-issued hardware is supported by IT. Only their Windows devices are able to connect and authenticate directly with the official network. These devices are also completely locked down so the user cannot install or customise these platforms to suit their own needs or abilities. This is based on the assumption that a worker will only ever want Microsoft Office, and the overriding preference for corporate IT to make their job easier.
I think this approach stifles of innovation. The use of applications that go beyond Office can allow for employees to discover more creative solutions to problems. If the only tool you have is Word/Excel/Powerpoint, then every problem has to be resolved in the same limited way. Yet I love mind-mapping with iThoughts, then using OPML to move the concepts between a map and an outline in OmniOutliner. I am faster using Launchbar than the Macâs Finder (and infinitely quicker than using Windows Explorer!). I have Keyboard Maestro1 and Hazel managing the system and moving files and folders around automatically on my behalf. I write long-form business reports in Scrivener. Then, I can use all the hooks across the Apple ecosystem to establish synchronicity with an iPad 2. All of this customisations represents innovation that makes me more efficient, but all of it is in circumvention of corporate IT. If I limited myself to a Windows PC I would be worse at my job. I wouldnât be happy if my carpenter was forced to use a junky Ozito saw for all his work, and I donât see why knowledge workers are so often limited in the same way.
Firms need to move with the times
With the move to more cloud services, firms have the opportunity to release the reins on device management. Establishing and supporting a Bring Your Own Device policy becomes much easier when the device simply becomes a node connecting to cloud storage, email, and so on. If a company doesnât support an employeeâs efforts to expand their creativity and efficiency, they are likely to lose their most productive and creative people.
Also, consider the next generation of workers that have been brought up on phones running mobile operating systems. If a business doesnât effectively support a multi-device, syncing approach, they may find that younger workers truly struggle to manage.
Written by a Perth developer who lives just a few minutes away from me. ↩
Unfortunately, corporate IT strike again with the iPhone. They installed an MDM profile that prevents all use of iCloud - even for syncing of preferences and settings. ↩
